Our Services

White label IT Services & Solutions

Are you an IT reseller, vendor, or channel partner aiming to enhance your service offerings to clients in the Philippines? Our white label IT services and solutions allow you to provide exceptional on-site IT support without the need for direct staffing. We deploy our skilled IT engineers under your brand name, ensuring that your clients receive professional help while you expand your business reach. This partnership enables you to maintain your brand identity while delivering quality service, allowing you to focus on growth and client satisfaction. Let us handle the technical expertise while you build lasting relationships with your customers.

Network & Security Solutions

As a leader in full-stack campus networking, we specialize in delivering cutting-edge design and implementation services that span every tier of your network, from the edge to the cloud. Our mission is to create tailored solutions that align with your unique needs, empowering your business with the technology essential for growth and success. We provide comprehensive support across all aspects of your network architecture, ensuring seamless endpoint management and robust wired and wireless connectivity through advanced access points and switches. Additionally, our high-speed core networks are fortified with security measures governed by next-generation firewalls, guaranteeing the protection and efficiency of your operations. With our expertise, you can rest assured that your network will be optimized for both performance and security, fostering an environment where innovation can flourish.

Consulting Services

• IT infrastructure assessments

• Network Design & Implementation

• IT Systems Integration

• Data center consolidation

• Hybrid Cloud Platforms

• Virtualization Solutions

• Cyber Security Solutions

Full Time Resource Allocation

Our full-time Resource allocation program is designed to be both flexible and fully adaptable to meet your unique business needs. This comprehensive offering encompasses support for end users, network systems, and data centers. By augmenting your existing workforce with specialized skill sets, we guarantee that you will have access to the right engineers precisely when you need them and within your budget. Our team collaborates closely with you to customize the program according to your specific requirements, ensuring optimal support and efficiency. With our adaptable solutions, you can focus on your core business while we handle the technical expertise you require.

IT Break-Fix Dispatch Services

Break-Fix service provides rapid-response IT support to resolve hardware malfunctions, connectivity issues, and network failures. Our skilled engineers ensure minimal disruption to your business by delivering fast troubleshooting, repairs, and hardware replacements. We provide up to L3 technical network support for your business. If you have any queries or concerns, please do not hesitate to contact us for more details.

What are Break Fix IT Services, and how do they work for businesses in the Philippines?

Break Fix IT Services refers to a reactive support model where businesses only engage IT service providers when an issue arises. In Philippines, companies typically contact their Break Fix IT provider to handle repairs, upgrades, or specific issues as they occur, often resulting in time-and-materials billing. Right Netwok Solutions offers tailored Break Fix IT Services and solutions, ensuring businesses receive prompt attention to IT problems while minimizing downtime.

How does Break Fix IT Services differ from Managed IT Services?

Break Fix IT Services are characterized by their reactive approach, addressing issues only after they arise, while Managed IT Services involve proactive monitoring and management of IT systems. Managed service providers, like Right Network Solutions, work under service-level agreements, providing consistent support that helps prevent issues from disrupting business operations.

Is Break Fix IT support suitable for small businesses in Philippines?

Yes, Break Fix IT support can be suitable for small businesses that may not have the budget for a fully managed IT Services approach. However, frequent IT issues can detract from their core activities. Right Netwok Solutions helps small businesses assess their IT needs and determine if transitioning to managed services would better align with their long-term goals.

What types of businesses benefit most from Break Fix IT Services?

Small to medium-sized enterprises (SMEs) and businesses with limited IT infrastructure, particularly those that experience sporadic IT issues, can benefit from Break Fix IT Services. Right Network Solutions can assist these businesses in evaluating their specific needs and suggesting more efficient IT solutions when necessary.

How is pricing structured for Break Fix IT Services in Philippines?

Pricing for Break Fix IT Services in Philippines typically follows a time-and-materials model, where businesses are billed for the time spent on repairs and the cost of any parts. ExterNetworks provides transparent pricing and offers flat-rate services for certain discrete tasks, which helps clients manage expenses effectively.

Smart Hands

Smart Hands services provide on-site technical support for IT infrastructure, utilizing skilled technicians to perform tasks such as hardware installation, troubleshooting, maintenance, and network management.

These services are often used by organizations that need expert assistance in remote data centers or branch locations without maintaining a permanent in-house IT team.

Smart Hands ensures quick response times, reduced downtime, and professional handling of critical IT operations. This allows businesses to focus on core activities while relying on experienced professionals to maintain and optimize their technology environments.

What are Smart Hands Services, and how can they benefit my business?

Smart Hands Services refers to on-site technical support provided by skilled technicians who can perform various tasks such as troubleshooting, installing, and maintaining IT equipment in your data center. These services benefit your business by ensuring immediate responses to technical issues, reducing downtime, and allowing your team to focus on strategic initiatives rather than day-to-day operational challenges.

Who typically needs Smart Hands Services in their IT operations?

Organizations that require continuous operational support but lack the resources or personnel to manage on-site technical tasks typically need Smart Hands Services. This includes businesses in sectors such as IT, finance, healthcare, telecommunications, and e-commerce, where system uptime is critical.

How do Smart Hands Services support data center operations?

Smart Hands Services enhances data center operations by providing immediate, on-site support for hardware installations, upgrades, and troubleshooting. This ensures high availability and performance of IT systems, facilitating uninterrupted business operations.

What industries commonly use Smart Hands Services?

Industries such as telecommunications, finance, healthcare, e-commerce, and technology frequently utilize Smart Hands Services to manage their data infrastructure effectively and efficiently.

IMAC Services

• Installation of new IT equipments

• Additions or upgrades to existing IT infrastructure

• Changes to existing networks and rollouts of new equipment

• Deployments

• Rack and Stack requirements

• The secure and safe movement of equipment

• Whether that be a full datacenter move or an office relocation

Installs

Planning a project that involves installs, moves, adds and changes can be a daunting task, especially across multiple countries and locations.

Our experienced smart hands team can provide an end-to-end solution utilizing our qualified project managers to ensure a seamless delivery.

From system upgrades, installations, rollouts, datacenter relocations to complete infrastructure refreshes – we are available 24×7 to support you.

The process of installing hardware and software is a daily occurrence for most businesses. Devices such as file servers, workstations, desktops, printers, laptops, modems, storage, scanners, and switches all need to be installed properly to enable functionality.

Our expert team can install, configure and customize hardware devices in local networks or WAN, and facilitate rollouts of many hundreds of devices across multiple locations. Operating Systems and back-office programs can also be installed and integrated including, WIFI, email systems, VPN, internal company connections, internet services, and remote workers’ devices.

Once installations are complete, training can be provided to users to ensure usability and understanding without incurring any additional costs.

Moves

The primary aim when moving any equipment is that it is executed in a safe and timely manner with minimum disruption to the user. Right Network Solutions has the very best transport team, that is experienced in large-scale data center moves and local office relocations.

Our approach is systematic, safe, and efficient. We uninstall all devices, ensure proper packaging, functionality testing, logistics management, and installation of devices at their new location. Our priority is to provide a smooth transition from each location, with minimum downtime for all staff.

Additions to improve overall performance

Technology moves at a rate of knots, therefore, additions and upgrades are essential to keep up with advancements. Right Network Solutions IMAC team can perform hardware upgrades (disk drives, monitors, servers, and storage), software upgrades, patches, fixes, and additions to existing systems.

Our aim is to improve the performance of the system to maximise output and make sure everything is working with maximum functionality.

Changes to improve productivity

Similar to additions, changes within an infrastructure are sometimes essential to improving overall productivity. Replacement of older, underperforming kits will stabilise an environment and avoid reactive firefighting of recurring issues.

Our Capabilities

Break-Fix Response & SLA-Driven Support

Custom SLAs designed for your business (4-hour response, next-business-day, or 24/7 emergency support).

Remote diagnostics before deploying engineers, ensuring fast resolution.

Hardware repair, replacement, and configuration services.

Multi-Vendor Expertise & Certified Engineers

Certified professionals: CCNP, FCCS-NS, CCNA & more.

Expertise across Cisco, Juniper, HP, Fortinet, SD-WAN, firewalls, and wireless solutions.

Vendor-agnostic approach, seamlessly integrating with existing infrastructure.

IT Support Services Levels

All our engineers are vetted, trained and certified to deal with all IT Support levels, including basic, advanced and the most complex technical support with Servers, Networks, and End-User Computing

Level 1 - Tech will provide with smart hands to offshore remote engineers.

Level 2 - Tech will provide with smart hands capabilities and basic configuration of devices.

Level 3 - Tech can perform all work on his own and handle advance level configurations.

Flexible Pricing and Service Models

Hourly-Based Pricing

Best for: Short-term, one-time consultations or small, ad-hoc projects.

Flexibility: You only pay for the hours you need. This model is perfect for businesses that require occasional support or expert guidance without long-term commitments.

Subscription-Based Model

Best for: Ongoing, continuous IT support or strategic consulting.

Flexibility: A set monthly fee covers a defined number of hours or services, but the scope can be adjusted based on needs. If additional support is required, you can scale up or down as necessary. This model ensures predictable costs and continuous access to expertise.

Example: A business might choose a basic retainer for monthly IT support and then add more hours for larger projects as they arise.

Project-Based Pricing

Best for: Specific, one-off projects (e.g., network setup, system migration, or software development).

Flexibility: You pay for the entire project, with milestones or payment schedules based on progress. If project requirements change or additional work is needed, the pricing can be renegotiated.

Example: A business needs a cloud migration and signs a project-based contract where the price is based on the scope, but adjustments can be made if additional work is required during the project.

Performance-Based or Value-Based Pricing

Best for: Long-term strategic goals where the consultant’s work directly impacts business outcomes, such as revenue generation or cost savings.

Flexibility: You pay based on the value or results achieved. If the consultant’s work generates significant business value or improvements, the price adjusts accordingly. This aligns the consultant's incentives with your business goals.

Pricing Range: Negotiated based on the projected value.

Example: A consultant helps with IT optimization to reduce costs, and the payment is tied to the amount saved by the company.

Tiered Service Model

Best for: Businesses that want options for different levels of service or expertise.

Flexibility: Clients can choose between multiple service levels (e.g., basic, standard, premium), with each tier offering a different level of support, expertise, and features.

Basic Tier: Includes essential IT support (e.g., helpdesk, troubleshooting, regular system monitoring).

Standard Tier: Adds more comprehensive services (e.g., proactive maintenance, network security monitoring).

Premium Tier: Includes advanced services like 24/7 support, full infrastructure management, cloud optimization, or cybersecurity consulting.

Pay-As-You-Go Model

Best for: Small businesses or those with unpredictable IT needs.

Flexibility: You pay for services as they are used without committing to long-term contracts. This model allows businesses to keep costs low while accessing expert services when needed.

Pricing Range: Based on specific services used (e.g., hourly or task-based).

Example: A business may need occasional support for server issues, so they only pay for the specific tasks completed.

Outcome-Based Contracts

Best for: When specific results or outcomes are tied to the IT consulting work.

Flexibility: The payment is based on the achievement of predefined outcomes, such as performance improvements, uptime, or system efficiency.

Pricing Range: Varies depending on outcome milestones.

Example: A consultant is hired to optimize network performance, and the price is linked to achieving a certain level of improvement in speed or efficiency.

Hybrid Model

Best for: Businesses needing a blend of ongoing support and project-based work.

Flexibility: The pricing structure combines elements of multiple models (e.g., a retainer fee for ongoing support plus project-based pricing for larger initiatives). This gives clients the flexibility to have long-term support while also tackling specific projects.

Pricing Range: A combination of monthly fees and project-based costs.

Example: A company may have a retainer for ongoing support, but add a project fee for cloud migration or network upgrades.